Autonomous support network
B2B SaaS support team
- The problem
- Every morning began with a manual sort of overnight tickets across four platforms, plus enrichment and reassignment by hand before anyone answered anything.
- What we built
- A multi-agent system that triages on arrival, enriches from the CRM and product database, drafts a first response, and hands to a human only when it cannot close.
Result
First-response time halved; routing no longer touched by a person.
Agents with real tool access- LLM orchestration
- Slack
- HubSpot API
- Queue workers









