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Voice AI Lab / Engineering Services

Give an agent a job, approved knowledge, and a clear handoff. Talk to it in the Lab, then see the engineering that makes the next step possible.

Live browser demo · fictional data · no systems changed

01 / Voice AI Lab

Hear the work
before the pitch.

Choose a business moment. Meet the person designed to handle it. Then have the conversation yourself.

Live browser conversation / fictional company data / richer on larger screens
Agent briefs01—04

Select a brief to see the role, knowledge boundary, and prepared outcome.

Live studio preview01 / 04

Healthcare / Experience Director / Sage voice

Nina Rao

Warm and unhurried. She repeats the concern plainly before moving to action.

  1. 01RequestThe caller explains the need
  2. 02GroundHealthcare brief
  3. 03DecideAnswer, ask, or escalate
  4. 04PrepareAppointment request prepared · urgent concern handed off
Knows

Hours and visits · Appointment changes · Urgent handoff

Prepares

Appointment request prepared · urgent concern handed off

Stops at

No medical advice or patient record access

Talk to Nina Microphone required · no live systems changed

Try asking: “I need to move my visit, but I am also worried about a new symptom.”

Approved brief / prepared actions / human handoff

02 / Engineering Services

The system behind
the conversation.

An agent is useful when it can work with the systems you already run. We design and build the integrations, applications, interfaces, and operating controls around it.

Explore Engineering Services

A system, not a voice sample

  1. 01RequestThe caller explains the need
  2. 02GroundApproved company context
  3. 03DecideAnswer, ask, or escalate
  4. 04PrepareAuditable next step
AI voice agentsWebsite developmentMobile applicationsSEO & AEOVoice personalitiesGrounded chatbotsBooking & follow-upMVP buildsInteractive webCRM automationMonitoring & triageRetrieval pipelinesWebGL product demos

Outcomes we have shipped

+35%

User interaction — Linkop

Premium lifestyle storefront, built end-to-end. Rebuilt around the product photography instead of catalogue rows.

Halved

First-response time

B2B SaaS support team. Multi-agent triage replaced a manual morning sort across four platforms.

1 in 3

Tracking calls closed without an agent

National logistics provider, where thirty hours a week went to calls that needed no judgement.

14 days

To the first working demo

Every engagement, at every tier. Demos land fortnightly after that, not once at handover.

Client-measured, not projected. Named where permitted; the rest withheld under NDA.

Why teams call first

Start with a website or a focused AI agent. Keep the same team when you need an app, integrations, SEO or ongoing support.

AI voice receptionists and call workflows

Answer enquiries, qualify leads, handle supported bookings and pass complex conversations to a person. Connect approved calendars, phone systems and CRM records so a call becomes a useful next step.

Websites and apps customers can use

We build business websites, ecommerce experiences, customer portals and mobile applications. Design and content are part of the delivery, not separate problems to hand back to you.

Automation, SEO and the connected layer

We integrate CRM and operational tools, improve technical SEO and clarify content for search and AI-assisted discovery. Add only the complexity your business needs.

  • One point of contact
  • A named engineer, not a rota
  • Working demo every sprint
  • You own the codebase

What we do

Four disciplines.
One team.
No handoffs.

Most studios do one of these well and subcontract the rest, then decline whatever is not worth the coordination overhead. All four sit in-house here, on a platform already in production.

01 / 04

AI Voice Agents

Voice agents that answer, book and route.

We develop conversational AI voice agents for inbound enquiries, bookings, lead qualification and customer support. Each workflow has approved integrations, clear boundaries and a route to human assistance.

  • AI receptionist
  • Appointment booking
  • Lead qualification
  • Human handoff
Open 01
02 / 04

Websites & Apps

Launch a website, app or new product.

We create professional websites, e-commerce experiences, mobile applications and SaaS products. Start with a small site or bring us a complex application; the scope follows your requirements.

  • Business websites
  • Web apps
  • Mobile apps
  • SaaS products
Open 02
03 / 04

SEO & AEO

Make your business easier to discover.

We improve technical search foundations, site structure and useful content to help businesses be discovered in traditional search and eligible AI-powered results. No platform ranking or citation can be guaranteed.

  • Technical SEO
  • AEO / GEO
  • Content strategy
  • Search measurement
Open 03
04 / 04

Interface Design

Design from day one, not bolted on at the end.

Every build includes design thinking from the first call. Bolting UX on after the architecture is set is how products end up technically correct and unpleasant to use.

  • Product UX
  • Design systems
  • Motion
  • Prototyping
Open 04

How this actually works

Complete System Visibility

You should know what has been designed, built and connected. We agree access, integrations and acceptance criteria in the SOW, and make handover expectations clear before development begins.

Start small. Expand when it makes sense.

A single website or AI receptionist can stand alone. A larger product can include custom software, mobile apps, CRM, voice automation and ongoing improvement.

Defensible metrics

For websites, measure useful enquiries and completed actions. For apps, look at adoption and task success. For voice AI, evaluate calls handled, appropriate handoffs and bookings where connected. Metrics are agreed for each SOW.

  • Running platform, not a fresh build
  • Integrated onto your edge cases
  • Enterprise controls when scoped
  • One use case or the full programme

Fit

From a first business website to a connected enterprise system, we welcome a defined requirement or an early-stage brief. We will help shape the practical first step.

Call us if

  • You need a professional website, landing page or ecommerce experience.
  • You are building a mobile app, MVP, SaaS product or custom business software.
  • Calls or enquiries go unanswered and an AI voice agent could help.
  • Your CRM, business tools or repetitive workflows need connecting.
  • Your existing website needs clearer content, better UX or technical SEO.
  • You have a small focused requirement or a complex platform and want a clear delivery plan.

What we cannot promise

  • You are looking for guaranteed search rankings or AI citations.
  • You need services that would require unsafe, deceptive or unauthorized access.
  • You do not yet have permission to share the data or systems the work would require.

Selected work

All case files

How we work

Five stages.
No black box.

Eight to sixteen weeks from bottleneck to deployed system, with a working demo at the end of every sprint.

Every engagement moves through the same sequence regardless of which discipline it starts in. You always know which stage you are in, what comes out of it, and what it takes off the table.

  1. 01

    Discover

    1 week

    A scoping call that costs nothing. We learn the business, locate the actual bottleneck, and establish the first build worth committing to.

    Output — Written scope, honest recommendation

    You do not build the wrong thing

  2. 02

    Design

    1–2 weeks

    Flows, wireframes, and system architecture — signed off before a line of production code exists.

    Output — Architecture doc, interactive prototype

    You see it before the build budget is committed

  3. 03

    Build

    4–10 weeks

    Sprints with a working demo at the end of each one. You see the product every fortnight, not once at handover.

    Output — Deployed staging environment

    You can redirect after any demo, not only at the end

  4. 04

    Automate

    1–3 weeks

    Where it earns its place, we layer in agents and pipelines so what launches is already doing work a person used to do — bookings, follow-ups, triage, the report nobody had time to write.

    Output — Live integrations, monitored jobs

    Automation only where it pays for itself

  5. 05

    Support

    Ongoing

    Monitoring, iteration, vulnerability triage, and a named engineer who holds the codebase. Products that freeze on launch day were never finished.

    Output — SLA, monthly iteration cadence

    No handover cliff

Shape of the work

What is included

There is no minimum engagement and no threshold to clear. We do not publish a figure, because one quoted before anyone has examined your systems is padded or about to be revised.

You receive a project proposal based on an agreed statement of work (SOW), including milestones and commercial terms.

  • No minimum engagement
  • Scoped before it is quoted
  • Stop at any stage boundary
  • Fixed scope, fixed number
01SOW defined

Focused Build

A business website, landing page, AI receptionist or specific integration with clear deliverables.

02SOW defined

Product Build

A mobile app, SaaS platform, custom software or connected AI system with discovery and agreed milestones.

03SOW defined

Ongoing Work

Maintenance, product improvements, technical SEO/AEO or continued engineering support.

Shapes, not tiers. Engagements move between them as scope resolves.

What we build with

We select a stack around your team, not our preferences. Where that team is a platform group with standards to meet, we build to them. Where it is a founder and one engineer, the answer is fewer moving parts than expected — and a codebase either of them can read on day one without calling us to translate it.

Front-end

  • Next.js / React
  • WebGL / Three.js
  • GSAP / Lenis
  • React Native

Back-end

  • Node / Python
  • REST / GraphQL
  • Queues & workers
  • Postgres

AI & data

  • LLM orchestration
  • Vector search
  • Evaluation harnesses
  • RAG pipelines

Business systems

  • HubSpot / Salesforce
  • Ticketing
  • Warehouses
  • Webhooks & APIs

Start here

Have a project in mind?

Tell us about a website, an app, an AI receptionist or a workflow you want to improve. A rough brief is enough to start a useful conversation.

  • A useful starting scope, even from a rough brief
  • A recommended delivery approach and milestones
  • A clear next step toward an agreed SOW
Book the call

Small or complex · USA, India and UAE · scope-first

first-umpire.sh — bash — 80×24

Before you call

Frequently asked questions
01 / 05

How are AI voice agents and software projects quoted?

Each project receives a proposal based on a statement of work (SOW). The SOW defines scope, integrations, timeline, acceptance criteria and commercial terms before we begin.

See how engagements are shaped