Inbound AI receptionist
Answer routine questions, capture details and send the right calls to a person.
FirstUmpire / AI Voice Agent Development
AI voice agents for real conversations.
An unanswered call can mean a missed booking or a lost lead. We build conversational voice AI for businesses that need enquiries answered, details captured and approved actions completed.
For clinics, restaurants, property teams, service businesses and operations teams handling repeat enquiries.
What we can build
The right scope, not an oversized package.
Appointments and lead qualification
Check supported calendars, gather requirements and update the right systems.
Multilingual workflows
Design language and accent handling for the audiences your business serves; supported languages are validated during discovery.
CRM and tool integration
Connect approved telephony, knowledge bases, calendars, databases and workflow tools.
Safe escalation
Define handoff, consent, access rules, error handling and sensitive-case boundaries.
Reporting that matters
Agree what to measure: completed conversations, useful leads, booked appointments and escalations.
Working together
Know what you are commissioning.
We review requirements before proposing the scope, milestones, acceptance criteria and commercial terms. These are confirmed in a project-specific statement of work (SOW). No fixed packages or prices are published.
Typical deliverables
- Conversation flows and escalation rules
- Configured voice experience and approved integrations
- Test scenarios, handover notes and agreed monitoring
The final deliverables depend on the agreed SOW.
Good to know
Questions before we start
- Can an AI voice agent book appointments?
- It can connect to supported calendars and booking systems when that action is approved, integrated and included in the SOW.
- Do you support outbound calling?
- Outbound workflows can be scoped subject to consent, telecom policies and local regulations.
- Can we try a voice agent before engaging?
- Yes. Visit the voice playground for a demonstration; production capabilities depend on your integrations and requirements.
Other ways we can help
What are you planning to build?
Share the outcome you need, even if your brief is still early. We can start with a focused piece of work or plan a broader platform.
Start a conversation